We are committed to protecting your privacy. We comply with all applicable UK and EU data protection laws when controlling and processing your data.
This policy sets out when, how and why we may collect and use your personal information, as well as the type of personal information we may collect from you when you use the www.onespacemedia.com website (the “Platform”).
This policy also sets out your rights and our obligations in respect of the controlling and processing of such information by us.
To the extent that we provide personal information to third party processors, those processors are obliged to comply with this policy when processing personal information on our behalf. Any breach of this policy by that third party may result in disciplinary action being taken against them.
For the purpose of the Data Protection Act 1998 (“the Act”) and General Data Protection Regulation (Regulation (EU) 2016/679) (“the Regulation”) Onespacemedia Limited is a data controller in respect of personal data provided by you to us through our Platform.
Information we may collect and process
We may collect and process various types of personal information at the time you register to use, and during your actual use of, our Platform. We may also collect personal information when you correspond with us by phone, email or otherwise.
The type of information collected, and the manner in which such information is used by us, will vary depending on how you use our Platform and whether or not you have consented for us to collect and/or process that information. Further details are set out below in Clause 3 - How we collect Personal Information.
By using our Platform you are agreeing for us to collect and process the personal information provided as part of that process, for the purposes made clear to you at that time of collection.
The personal information we collect from you may be held on paper or on a computer or other media, and is subject to certain legal safeguards specified in the Act and the Regulation.
How we collect Personal Information
Personal information may be collected by us actively and passively. The specific types of personal information we may collect from you, and the manner in which such data may be collected, includes:
Contact Data. This is data we must collect from you in order to process and reply to your contact requests.
Contact Data includes, but is not limited to, your name, your email address, your business and job title and your telephone number.
Such data may also include information about your place of work, a personal biography and other contact details you choose to provide. You may also choose to provide additional, non-necessary information to us at the time of completing the relevant contact form if you so wish.
Contact Data will be collected by us when you complete and submit the contact form through the Platform.
We may also use Contact Data for the purpose of providing you with information about similar services we provide as we consider ourselves to have a legitimate interest in doing so. You may choose to stop receiving this information at any time through clicking the “unsubscribe” link at the bottom of our marketing emails.
Platform Data. This data is passively collected by us in the course of you using and browsing the Platform.
Platform Data includes, but is not limited to, your device’s Internet Protocol (IP) address, web cookies, browser type and version, the pages of our Platform you visit, the amount of time spent on each page of our Platform, time zone settings, the time and date of your visit and the operating system or platform you use, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Platform (including date and time), any products you have viewed or searched for, page response times, download errors, length of visits to certain pages within the Platform, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. Platform Data is collected by us when it is transmitted to us during or after your use of the Platform.
How we use your personal information
We may use the personal data we collect for several purposes.
Contact Data will be used for the purpose of processing and responding to and contact requests you make.
We will use Platform Data for the purpose of understanding how our customers’ behave in order for us to develop or optimise:
- how the Platform works for you;
- the information and services provided to you through our Platform; and
- the effectiveness of our online advertising and branding (to the extent that we use such advertising).
- Direct Marketing
We may also use such data in order for us to send newsletters and direct marketing to you if:
- you have consented to receiving such information; or
- if you have not consented, if we consider sending such information to you to be a legitimate interest of ours (on the basis that the content contained within the direct marketing is relevant to you and that you may stop receiving such emails at any time).
You may prevent us using your data for this purpose at any time by following the unsubscribe procedure described in the marketing and newsletter emails you receive.
Storage of Personal Data
All personal information we collect and process is stored on our secure servers.
We also provide platform data collected from you to Google, Inc. for use in respect of its Google Analytics service.
Your Rights and our Obligations
We will generally process personal data on the basis of having specific consent to do so for that specific purpose. If we require your consent, we will explicitly ask for such consent at the time of collecting your personal data.
However, we may also process your personal information if we are able to do so without explicit consent under the Act and/or Regulation. For example, we may be able to legally control and process your personal information without your consent if it is necessary in order for us to provide the service you have asked us to provide, or if we have a legitimate interest in doing so, or if doing so is in the public interest.
We may also process your personal information without your consent if we have a legitimate interest in doing so, for example, by sending direct marketing emails to you, for some internal administrative purposes, or for the purpose of ensuring electronic information security.
If we are controlling and processing your personal information on the sole basis of having your consent to do so, we must gain separate consents from you in respect of each distinct processing operation.
Where we are processing your personal information on the basis of you having given us your consent to do so, you do have the right to withdraw that consent at any time, but this will not affect the lawfulness of processing prior to the withdrawal of such consent.
You can exercise your right to withdraw consent to processing at any time by contacting us via email@example.com.
Rectification and Erasure
You benefit from the right to rectify inaccurate personal information we hold which relates to you (also known as the “right to rectification”). This means that, taking into account the subject of the processing, you shall have the right to have incomplete personal information completed. You can exercise your right to rectification by contacting us via firstname.lastname@example.org
You also benefit from the right to erasure (also known as the ‘right to be forgotten’). This means that you have the right to request us to erase personal information we hold about you, and that we should erase such data without undue delay, provided that you are able to demonstrate one of the following to us:
- that our processing of the personal information is no longer necessary in relation to the purpose for which it was collected;
- that you withdraw your consent to the processing and there is no other legal ground for us to continue to process the data;
- that you object to the processing under regulation 21 of the Regulation and there are no overriding legitimate grounds for processing;
- that the personal information must be erased in order to comply with a national legal obligation; or
- the personal information in question belongs to a child under the age of 16 and no consent is given or authorised by the holder of parental responsibility over the child.
You also have the right to receive the personal information concerning you in a structured, commonly used and machine-readable format. You have the right to transmit such data to other data controllers without hindrance from us where we are processing that data on the basis of having your consent to do so, or where it is necessary for the performance of a contract, and the processing is carried out by automated means.
Subject Access Requests
You as a data subject are entitled to make a formal request for information we hold about you. We must provide you with a copy of this information, the reasons it is being processed and whether it will be given to any other organisations or people provided that you make this request in writing.
Sharing and Transferring Personal Information
We use industry-standard encryption for transmission of data to our systems. Although we cannot guarantee the absolute safety of transmission of data via the internet, we adhere to the highest standards to give your data the strongest protection possible.
Sharing of Personal information
We may disclose personal information we hold to third parties, with your consent, or on the basis of an otherwise lawful reason for doing so under the Act and/or Regulation.:
- in order to facilitate, provide and improve the products and services we provide to you through our Platform;
- in order to analyse the manner in which our services are used by services and product users;
- in the event that we sell or buy any business or assets, in which case we may disclose personal information we hold to the prospective seller or buyer of such business or assets;
- if we or substantially all of our assets are acquired by a third party, in which case personal information we hold will be one of the transferred assets; and
- if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply any contract with the data subject or other agreements; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Transfers outside the EEA
We may transfer any personal information we hold to a country outside the European Economic Area (EEA), provided that one of the following conditions applies:
the country to which the personal information is transferred ensures an adequate level of protection for the data subjects’ rights and freedoms;
- you have given your consent;
- the transfer is necessary for one of the reasons set out in the Act and/or Regulation, including the protection of your vital interests;
- the transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims; or
- the transfer is authorised by the relevant data protection authority where we have adduced adequate safeguards with respect to the protection of the data subjects’ privacy, their fundamental rights and freedoms, and the exercise of their rights.
Personal information we hold may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. That staff may be engaged in, among other things, the provision of support services.
Changes to this policy
We reserve the right to change this policy at any time. Where appropriate, we will notify you, as a data subject, of those changes by email.
Concerns or Complaints
If you have any concerns or complaints relating to this policy, its subject matter, or the manner in which we collect, control and/or process your personal information, please do let us know by sending an email to email@example.com.
You also have the right to lodge a complaint with a supervisory authority if you consider that the processing of your personal information has infringed the Regulation. In the UK, the relevant supervisory authority is the Information Commissioner’s Office.